Website Privacy Notice

Explanation of how we collect and process your personal data through our website.


Our privacy notice will cover how we collect and process your personal data through our website

By providing us with your data, you guarantee to us that you are over 13 years of age.

ARC Costs Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: ARC Costs Ltd

Email address:

Postal address: 4 Bark Street East, Bolton, BL1 2BQ

Company number: 09368741

If for any reason you are not happy with how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( If there is a reason you are planning to complain to the ICS we would appreciate if you would contact us first so we can do our best to rectify any issues you may have with the way we have handled and processed your personal data.


Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

Identity Data >> This may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

Contact Data >> This may include your delivery address, email address and telephone numbers.

Technical Data >> This may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Anything not mentioned here that you may add in the enquiry/question fields on any of the contact/enquiry forms on our website will not be processed unless relevant to your enquiry. Any sensitive data added will be immediately deleted. (See next section for what sensitive data is)

(A website form field is a space where you will type any information before sending the form)

If you change your personal data please inform us at as soon as possible as it is very important that your personal data is stored accurately and kept up to date.

Sensitive Data or Special Category Data

We will not intentionally collect any Sensitive Data about you and if we do receive any it will be removed as soon as the data is viewed.

Example’s of sensitive data may include, information about an individual’s:

ethnic origin;
trade union membership;
biometrics (where used for ID purposes);
sex life; or
sexual orientation.


Your data will be captured using one of our website forms.

When you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at for further details.


We will use your data to process and respond to your enquiry/questions or anything that is relevant to the information filled in on any of our website forms only. Your data will not be used for marketing lists unless you have provided consent for us to send you marketing information.

Change of purpose

If we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose that we may proceed to do so.


The contact forms on our website will be stored within our email services providers. These include Microsoft OneDrive and Microsoft Outlook, you can find more information on their privacy policy here:


Your data may only be passed onto one of our associates once work has been agreed.

If we are unable to assist with your enquiry, and upon receiving your express consent, we may pass your details, along with details of your enquiry onto a firm in our network.

In some circumstances, we will charge a fee/commission to solicitors to whom we pass your details onto. There is no obligation placed upon you to use the services of the firm we refer you to.

Express consent refers to your written consent via email, or your consent given by ticking the relevant boxes on our contact forms. If you contact us via telephone, we will request verbal consent, which will be considered your express consent.


We have put security measures in place to ensure that your data is stored securely, by us and our associates.

We will also limit the access to your personal data by our associates if they don’t need to access everything that is stored based on the nature of the work and their involvement. They will only process your personal data on our instruction and will uphold confidentiality based on agreements between us and all of our associates.

Data Breach

If a data breach is to happen we have put in place a procedure that will be followed which includes notifying you at the closest possible time to us finding out about the breach.


We will retain your personal data for up to 3 years if an enquiry is made where we don’t end up completing any business.

If we do complete business together as this is often ongoing or you will require our services in the future we will hold your data indefinitely unless you express the right to deletion/erasure. All of your data instances will then be removed unless required for tax purposes.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. Data subject rights

You may exercise your rights under UK data protection law. Please contact us using the details above if you wish to exercise any of these rights:

Transparency – we must provide you with all the information set out in this privacy notice in a concise, transparent, intelligible and easily accessible form, using clear and plain language. This is important for you to understand how and why we process your data and explain what your rights are.

Rights of access – you have the right to access to obtain confirmation from us as to whether or not personal data concerning you are being processed. This enables you to have access to the personal data and associated information. This right is also commonly known as ‘data subject access request’.

Right to rectification – you have the right to have the inaccurate personal data concerning yourself rectified without undue delay if it is not accurate. You also have the right to have incomplete personal data completed – this will depend on the purposes of processing and may include providing a supplementary statement.

Right to erasure (‘right to be forgotten’) – in certain limited circumstances, you may have the right to obtain from us the erasure of your personal data without undue delay, when and if:

  • Processing your personal data is no longer necessary in relation to the purposes for which your data were collected.
  • Where you withdraw consent for processing, but only if consent was the legal basis relied upon for that processing.
  • You object to processing and there are no overriding legitimate grounds for the processing.
  • You object to processing personal data in relation to direct marketing.
  • Your personal data has been unlawfully processed.
  • Your personal data has to be erased to comply with a legal obligation to which the Controller is subject.
  • Your personal data has been collected in relation to the offer of information society services to children.

Right to restriction of processing – in certain limited circumstances you have the right to request that the processing of your personal data is restricted, when:

  • You are contesting the accuracy of your personal data while we verify its accuracy.
  • The processing is unlawful and you oppose the erasure of your data.
  • We no longer need your personal data for the purposes for which it was obtained but where you require the data for the establishment, exercise or defence of legal claims.
  • Where you have objected to the processing of your data pending the verification of whether our legitimate grounds override your interests.

Notification obligation regarding rectification or erasure of personal data or restriction of processing – we will let you know when the following things happen, unless is proves impossible or disproportionate to do so:

  • When we have rectified your data
  • When we have erased your personal data
  • When we have restricted the processing of your personal data
  • When we intend to lift any restriction to the processing of your personal data

We will also advise you about any recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort

Right to data portability – you have the right to request a copy of your personal data where the legal basis for processing your personal data is ‘consent’ or ‘contract’, that you have provided to us and which are processed by automated means, in a structured, commonly used and machine-readable format. Upon your request we will transmit those data to another data controller, if it is technically feasible.

Right to object – you have the right to object to our processing of your personal data in certain circumstances and you can exercise this right when:

  • Either the processing is necessary for the performance of a task carried out in the public interest or processing is necessary for the purposes of our legitimate interests (including profiling), but where we cannot demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or where processing is necessary for the establishment, exercise or defence of legal claims
  • Processing for direct marketing purposes, including profiling
  • When personal data are processed for scientific or historical research purposes or statistic purposes unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Rights related to automated decision-making, including profiling – you have the right not to be subject to a decision based solely on automated processing, including profiling. Bark Street Digital Limited does not perform automated decision making or profiling.

10. The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint about us with the supervisory authority for data protection. In the United Kingdom, the Supervisory Authority is:

The Information Commissioner’s Office
Wycliffe House
Water Lane

Tel: 0303 123 1113 (local rate).


Our ICO reference number is:ZA362176

11. The source your personal data originates from and whether it came from public accessible records

The data we hold about you originates from the data you have provided us with for example via business cards, email contacts, emailed us for information or at a networking event.

12. Cookies

Our Website uses cookies. Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website.

Cookies do not identify you personally, just the computer or device you are using. Cookies help to make it easier for you to use our site during future visits, navigate between pages efficiently, remember your preferences and improve the user experience.

We use the following cookies which are strictly necessary for the operation of our website:

av_privacy_allow_cookies – allow a user to refuse cookies and hides message bar (needs 2 cookies for that, others are removed)

av_privacy_accept_essential_cookies – allow a user to opt out from essential theme and all other cookies (except 2 from av_privacy_allow_cookies)

You can freely choose to opt in or opt out of these cookies at anytime.

Opt In

Simply select ‘Ok’ on the cookie message bar at the bottom of the page when visiting the website.

To change your preference to opt out after you have clicked the ‘OK’ to opt in, requires you to disable or erase the cookie stored in your internet browser.

Most internet browsers provide a “help” function or alternatively  you may wish to visit the following site for further information:

Opt Out

To change your preference to opt out all you need to do is click ‘View Preferences’ at the bottom of the screen, which opens the modal window.  By selecting the tab ‘Essential Website Cookies’ you can set your preferences for enabling/disabling all cookies.  Your preferences are accepted when you select ‘Accept Settings’.

You may also select ‘Hide Notification Only’ to refuse all cookies.  You will see a notification as follows:

“When refusing all cookies this site might not be able to work as expected. Please check our settings page and opt out for cookies or functions you do not want to use and accept cookies. You will be shown this message every time you open a new window or a new tab.

Are you sure you want to continue?”

To accept the notification, select ‘Ok’.

To review your cookie preferences, select ‘Cancel’.

If you choose to refuse all cookies, you can opt in to use cookies at any time by choosing ‘Learn More’ on the cookie banner at the bottom of the page.

Please note that opting out of these strictly necessary cookies may impact your experience of navigating our website.


If you wish to exercise any of the rights set out above, please email us at